How to get the most from your practice management software

Practice Management Software offers many beneficial features and functions and it’s a good idea to have an understanding of all of them to use it to its full potential. Here we will highlight what you need to know about Practice Management Software to help you get the best return for your investment.

What is Practice Management Software?

Practice management software (PMS) is a software program that has been specifically created for the health and medical industry. It is designed to take care of daily practice management operations and systemise administrative tasks, such as client communication, simplifying invoices and ordering stock and equipment. PMS helps with organising appointment bookings, medical records and so much more all from a simple and flexible calendar platform. It enables the practice to automate everyday tasks more efficiently.

Benefits of Practice Management Software

There are many benefits to practice management Software, some of these include: 

Minimise hours spent on administration tasks

PMS can drastically reduce the number of hours spent on administration tasks each week. This can save you money and it allows you to spend more hours in other areas of the business that you otherwise may not have been able to. 

Significantly reduce no-shows and missed appointments

No shows are not only an inconvenience, but they also decrease your weekly revenue potential. By having a practice management system in place, you can drastically reduce the number of no-shows you have by sending automated appointment reminders. They can be sent via text as well as email. This allows you to see who has confirmed their upcoming appointments and who you have to follow up.

Enables effective communication

Effective communication is key within the healthcare industry. You can use your PMS to set up various communication templates that can be sent quickly and professionally to patients and third parties rather than it being a laborious and time-consuming task.

Can help to grow your business

Having a quality Practice Management System in place allows you to grow your business and expand your clientele. You can have an online booking system that allows people to make bookings when you’re not open.

Take your practice with you 

You can take your work with you with an online practice management system provided there is internet connection. All data is securely stored in the cloud and you can access it anywhere and anytime.

No need to update data

Practice Management Software that is online based such as Nookal is automatically updated so this means you won’t ever have to manually download new software.

Extremely safe and secure

Manually backing up systems each month is a thing of the past with an online practice management system. All client and patient data is kept safe on our highly secure server and our system infrastructure uses state-of-the-art security measures.

So, how does it work?

Several innovative features are integrated into one intelligent system. They all work in conjunction with each other to give you a streamlined administration solution. Practice Management Software allows practices to control key features such as:


  1. Appointment bookings
  2. Waiting list
  3. Group class booking
  4. Online bookings
  5. Notes and reminders
  6. Recurring staff schedules
  7. Events and meetings
  8. Customisable diary views
  9. Feed for Outlook Calendar and Google Calendar 


  1. Approved session reminders
  2. Health fund details
  3. Referral sources
  4. Class pass management 
  5. Contact details
  6. Client demographics
  7. Export to Excel (CSV)

SMS & Email Communication

  1. Message templates
  2. Receive SMS replies
  3. Send email and SMS
  4. Automated reminders
  5. Send iCal Events

Clinical Notes

  1. Customisable templates
  2. Symbols and shortcuts
  3. Quick historical data
  4. Letter creating and editing
  5. Interactive body charts
  6. Export to Excel (CSV)


  1. Bulk invoices
  2. Client invoicing
  3. Claim online for both Medicare and DVA
  4. Synchronise with Xero
  5. Export to MYOB
  6. Export to Excel (CSV)


  1. Custom user groups
  2. Secure off-site backups
  3. Permission controls
  4. HTTPS/SSL 256-bit Encryption

Administrative tasks

  1. Staff management
  2. Multi-location management
  3. Inventory and stock control
  4. Bulk session pass purchases


  1. Management reports
  2. Activity reports
  3. Financial reports
  4. Export to PDF
  5. Export to Excel (CSV)

Communicate professionally and quickly with third parties and clients via:

  1. Automated SMS reminders
  2. Visual colour confirmation of appointments
  3. Customisable email templates
  4. 2-way SMS chats with clients
  5. Bulk-sending for marketing messages

Training and Webinars

The best way to get optimal use out of your Practice Management Software is by booking yourself and your team in for a webinar or training session.

This enables you and your team to learn hands on and ask any questions throughout if you have any.

All webinars are done via a video-conferencing session. You just need a computer, tablet or laptop, speakers so you can hear, and a microphone so we can talk. If you don’t have a microphone and speakers, you can simply use your phone. You can join in on any session that suits you. Once you have registered, you will receive confirmation that has a calendar invite, a meeting link and a reschedule link if you need to change your chosen time.

How does it work?

We hope the information shared in this article has given you an understanding of Practice Management Software and the benefits that it offers. Alternatively, if you want to try Practice Management Software but you don’t want to commit just yet, sign up for our 30-day trial – obligation free!